BRIGHT FUTURES
POLICIES & PROCEDURES
SAFEGUARDING
Bright Futures is committed to safeguarding and promoting the welfare of young people and vulnerable adults and has a statutory and moral duty to ensure that while receiving education, training, or taking part in any of our group or 1-2-1 sessions, they are safeguarded.Â
The Children Act defines a child as a person under the age of 18 years.
Safeguarding responsibilities also extend beyond the age of 18 to a group of vulnerable adults. A vulnerable adult is defined as a person aged eighteen or over, who has either a dependency upon others or a requirement for assistance in the performance of basic functions. This can be as a result of a learning or physical disability, a physical or mental illness or an addiction to alcohol.
This policy applies to all learners, staff, volunteers, and visitors working with Bright Futures.Â
We are committed to ensuring that Bright Futures provides a safe environment in which young people can receive high quality training when working with us.
We will take appropriate action to see that young people and adults are kept safe at their place of training / employment and during all sessions.
We will handle confidential information of a personal and/or sensitive nature following the correct procedures and ensure that staff receive guidance on the management and disclosure of confidential information, where appropriate.
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In pursuit of these aims, Bright Futures will approve and annually review policies and procedures with the aim of:
Ensuring the safe recruitment of any coaches and for children/ young people in all sessions.
Promoting a safe environment for the young people to learn in, both when training and when in 1:1 sessions and raising awareness of issues relating to the welfare of young people and their families.
Aiding the identification of young people at risk of significant harm, and providing procedures for reporting concerns
Establishing procedures for reporting and dealing with allegations of abuse against members of staff or clients
Supporting staff to manage vulnerable learners.
Ensuring that any sensitive matters are dealt with in a confidential manner.
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Bright Futures and Bright Futures Coaches should keep themselves and others safe from:
Physical abuse â including assault, hitting, slapping, pushing or inappropriate physical sanctions.
Sexual abuse â including rape, sexual harassment, or sexual photography. Psychological abuse â including emotional abuse, threats of harm, humiliation, controlling, intimidation, harassment, verbal abuse, cyber bullying, or isolation.
Discriminatory abuse â including forms of harassment, slurs or similar treatment because of race, gender/gender identity, age, disability, sexual orientation, or religion.
Domestic abuse â including psychological, physical, sexual, financial, emotional, or so- called. âhonourâ based violence.
Self-neglect â this covers a wide range of behaviour such as neglecting to care for your personal hygiene, health, or surroundings and includes behaviour such as hoarding.
Neglect â including ignoring medical, emotional, or physical care needs.
Financial or material abuse â including theft, fraud, or internet scamming.
Radicalisation/Extremism â defined as vocal or active opposition to fundamental human values of our society, including democracy, the rule of law, individual liberty and mutual respect and tolerance of.
If you notice a change in someone's behaviour or are concerned in any way about the safety or wellbeing of a young person please report it to the Safeguarding Officer, who will take appropriate action.
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Staff are expected to:
Complete safeguarding training as required.
Familiarise themselves with the Safeguarding policy and associated procedures.Â
Safeguard and promote the welfare of children, young people and vulnerable adults.Â
Alert the Designated Safeguarding Lead if they have concerns about a child or young person.
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Designated Safeguarding Lead:
The Designated Member of Staff for Safeguarding is Laura Rigby, she has a specific responsibility for championing the importance of safeguarding and promoting the welfare of children / young people who are learners at Bright Futures.
The Designated Safeguarding Lead will:
- Act as the first point of contact with regards to all safeguarding matters.
- Attend up-dated training.
- Provide support and training for staff and volunteers.
- Ensure that we are in line with the Safeguarding Vulnerable Groups Act 2006
- Support staff to make effective referrals to the Children and Families Services and any other agencies where there are concerns about the welfare of a child.
- Keep copies of all referrals to Children and Families Services and any other agencies related to safeguarding children.
- Ensure that all staff specific responsibility for safeguarding children receive the appropriate training to undertake this role.
- Manage and keep secure the safeguarding records.
- Ensure that all staff and volunteers understand and are aware of reporting and recording procedures and are clear about what to do if they have a concern about a child.
- Liaise with the Safeguarding Officer about any safeguarding issues.
- Ensure that the safeguarding policy is regularly reviewed and updated.
- Keep up to date with changes in local policy and procedures and are aware of any guidance issued concerning safeguarding.Â
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Safer Recruitment of Staff
Bright Futures undertakes to ensure that their staff are fit to work in a training provider setting with children. It also reserves the right to refuse to employ staff whom it has a reasonable belief may pose a risk to its learners.
Bright Futures has systems in place to prevent unsuitable people from working with children and to promote safe practice. These systems apply to all new staff and require the following checks to be made prior to appointment:
Minimum of two references, one of which should be from a previous employer documentary evidence checks of identity, nationality, residency and âright to workâ status.
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Enhanced DBS (Disclosure & barring service) check with barred list information*
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Documentary evidence of qualifications (as applicable to role)
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Satisfactory completion of the Bright Futures Training Programme.
Where subcontractors are delivering courses to and around young people and families, the provider must provide written assurance that all relevant staff will be DBS checked.
In accordance with the Regulations, records of all checks carried out are kept in a single central record.
*If a DBS check is delayed for any reason the staff member will not be subject to lone working with apprentices aged under 18. They must always have a member of staff present who is fully DBS checked until the point they receive a full DBS check.
Staff Development and Training
Bright Futures Safeguarding policy, procedure and guidance will be issued to all new staff as part of their induction. All staff will be supported to recognise warning signs and symptoms in relation to specific safeguarding issues and will receive training relating to Safeguarding.
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What to do if you suspect someone is being abused.
- All staff, volunteers and others working in direct contact with sessions must be alert to the signs of abuse.
- Anyone who suspects that abuse is taking place inside or outside of a Bright Futures Session, or to whom a learner discloses issues relating to safeguarding, should contact the Designated Safeguarding Officer immediately.
- Staff who are not Designated Safeguarding Leadâs, but who are approached with concerns about a child, must bring the concerns raised to the attention of the Designated Safeguarding Lead immediately.
- All staff to whom a learner discloses issues that may be related to safeguarding must keep written records of concerns. Such records must be kept securely, separate from the main learner files and in locked locations.
- The Designated Safeguarding Lead will develop effective links with relevant agencies and cooperate as required with any enquiries regarding child protection matters, including attendance at case conferences.Â
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Allegations of Abuse Against Members of Staff
Allegations of abuse, or concerns raised against members of staff, will always be treated seriously. The allegations need to be applied with common sense and judgement. All cases must be referred to the Designated Safeguarding Lead who will follow the Safeguarding Procedure in the same way as for other safeguarding allegations.
The Designated Safeguarding Lead will take the appropriate steps to ensure the safety of the child and any others who may be at risk. The Designated Safeguarding Lead will also inform the staff member, in order that training provider procedures may be followed, and an investigation is carried out. If the allegation or concern is against the Designated Safeguarding Lead.
This may result in possible criminal (police) investigations and/or a child protection investigation, carried out by Social Services.
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Disclosure & Barring Service (DBS)
Bright Futures has a responsibility to ensure safe recruitment and employment practices.
New and existing staff who frequently or intensively work with children in training supervision, care, and advice must be checked through the DBS. This information will then be kept securely. Relevant details will be kept on a Single Central Record that will be subject to annual checks and audits.
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Reporting Cases to the Disclosure and Barring Service (DBS)
Bright Futures has a statutory duty to carry out reports, and provide relevant information to the DBS where there are grounds for believing, following an investigation, that an individual is unsuitable to work with children, young people or vulnerable adults, or may have committed misconduct. The responsibility for reporting cases to the DBS lies with the Designated Safeguarding Officer.
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Resignations
If, during the course of an investigation relating to safeguarding, an employee tenders his or her resignation, or ceases to provide their services, Bright Futures is not prevented from following up an allegation in accordance with these procedures. Every effort will be made to reach a conclusion in cases relating to the welfare of children, young people or vulnerable adults, including those where the person concerned refuses to co-operate with the process.
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Support for Staff
Bright Futures is aware that safeguarding cases can be distressing and that staff who have been involved may find it helpful to talk about their experiences, in confidence, with one of the Designated Safeguarding Officers or with a trained counsellor. Staff wishing to be referred for counselling should discuss with the Safeguarding lead.
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Purpose and Scope of this Policy Statement
The purpose of this policy statement is to:
- Protect children and young people who receive Bright Futuresâ mental fitness coaching services from harm. This includes the children of adults who use our services.
- Provide staff, volunteers, schools, and the children, young people, and families we support with the overarching principles that guide our approach to safeguarding and child protection.
- Ensure everyone involved in delivering services on behalf of Bright Futures understands and upholds our commitment to creating safe, respectful, and empowering environments.
This policy applies to anyone working on behalf of Bright Futures, including senior managers, the board of trustees, certified Mental Fitness Coaches, paid staff, volunteers, sessional workers, agency staff, and students.
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Legal Framework
This policy has been drawn up on the basis of legislation, policy, and guidance that seeks to protect children in England.Â
Keeping Children Safe in Education Part 1Â
Working together to Safeguard ChildrenÂ
The Children's Act 2004Â
This policy has due regard to all relevant legislation and statutory guidance, including, but not limited to, the following:Â
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Legislation
- Children Act 1989
- Sexual Offences Act 2003
- Female Genital Mutilation Act 2003 (as inserted by the Serious Crime Act 2015)
- Children Act 2004
- Safeguarding Vulnerable Groups Act 2006
- Apprenticeships, Children and Learning Act 2009Â
- Equality Act 2010
- Anti-social Behaviour, Crime and Policing Act 2014
- Counter-Terrorism and Security Act 2015
- The UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Domestic Abuse Act 2021
- Marriage and Civil Partnership (Minimum Age) Act 2022Â
Statutory guidance
- Home Office (2023) âPrevent duty guidance: Guidance for specified authorities in England and Walesâ
- DfE (2023) âWorking Together to Safeguard Children 2023â
- DfE (2018) âDisqualification under the Childcare Act 2006â
- DfE (2024) âKeeping children safe in education 2024â
- HM Government (2020) âMulti-agency statutory guidance on female genital mutilationâ
- HM Government (2023) âChannel Duty Guidance: Protecting people susceptible to radicalisationâ
- Home Office and Foreign, Commonwealth and Development Office (2023) âMulti-agency statutory guidance for dealing with forced marriage and Multi-agency practice guidelines: Handling cases of forced marriageâ
Non-statutory guidance
- DfE (2015) âWhat to do if youâre worried a child is being abusedâ
- DfE (2017) âChild sexual exploitationâ
- DfE (2024) âInformation sharingâ
- DfE (2024) âSharing nudes and semi-nudes: advice for education settings working with children and young peopleâ
- DfE (2021) âTeachersâ StandardsâÂ
- DfE (2024) âRecruit teachers from overseasâ
- DfE (2024) âWorking together to improve school attendanceâ
- DfE (2024) âMeeting digital and technology standards in schools and collegesâ
Supporting Documents
This policy should be read alongside our organisational policies, procedures, and related guidance documents:
- Role description for the Designated Safeguarding Lead
- Dealing with disclosures and concerns about a child or young person
- Definitions and signs of child abuse
- Managing allegations against staff
- Recording concerns and information sharing
- Child protection records retention and storage
- Code of conduct for staff and volunteers
- Behaviour codes for children and young people
- Photography and sharing images guidance
- Safer recruitment policy
- Online safety
- Anti-bullying
- Managing complaints
- Whistleblowing
- Health and safety policy
- Induction, training, supervision, and support
- Adult-to-child supervision ratios
- Sustainability and environmental policy
- Equal Opportunities at work
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Additional Safeguarding Information, Practices, and Procedures
In accordance with Keeping Children Safe in Education (KCSIE) and our organisational commitment to child welfare, the following safeguarding areas are recognised as particularly relevant to our setting and have been incorporated into our policy and practice.
- Children Missing from Education / Home Educated Children missing from education, especially persistently, can act as a vital warning sign of a range of safeguarding possibilities, including abuse, neglect, sexual exploitation, and radicalisation. We work proactively with local authorities and other relevant partners to monitor attendance, investigate patterns of absence, and ensure the safety and well-being of children who have elected to home educate.
- Mental Health We recognise that mental health issues can, in some cases, be an indicator that a child has suffered or is at risk of suffering abuse, neglect or exploitation. All staff are trained to observe children for changes in behaviour or presentation that may signal underlying concerns. We work collaboratively with external services, including CAMHS, to ensure timely and appropriate support.
- Child-on-Child Abuse (including Sexual Violence and Harassment) Child-on-child abuse is taken seriously and includes a wide spectrum of behaviours such as bullying, physical abuse, sexual violence, sexual harassment, upskirting, and harmful sexual behaviour. All disclosures are managed sensitively and in line with statutory guidance. Preventative education and clear behaviour expectations are embedded throughout our practice.
- Harmful Sexual Behaviour Harmful sexual behaviour (HSB) refers to developmentally inappropriate sexual behaviour displayed by children and young people. We recognise the importance of addressing HSB through early identification, consistent response, and working with appropriate agencies to protect all children involved.
- Child Criminal Exploitation (CCE) Children may be exploited into criminal activity by individuals or criminal networks. This can include coercion into drug trafficking (including county lines), theft, or serious violence. We maintain vigilance for indicators such as unexplained possessions, changes in behaviour, or going missing from home/school.
- Child Sexual Exploitation (CSE) CSE involves exploitative situations where young people receive something (e.g., gifts, affection, money) in exchange for sexual activity. Staff are trained to identify vulnerabilities and respond appropriately to disclosures or concerns.
- County Lines This form of criminal exploitation involves gangs and organised networks exploiting children to move drugs and money between locations. We are alert to signs, including frequent missing episodes, possession of unfamiliar phones, or increased secrecy.Â
- Domestic Abuse Children living in environments where domestic abuse occurs can suffer emotional, physical, and psychological harm. We ensure coaches understand the impact of domestic abuse and how to support affected children, including making referrals to appropriate services.
- Radicalisation and Extremism We comply with the Prevent Duty and recognise our responsibility to protect children from radicalisation and extremist influences. Staff are trained to notice concerning behaviours and report concerns through the safeguarding process.
- Honour-Based Abuse (Including Forced Marriage and FGM) Honour-based abuse, including Female Genital Mutilation (FGM) and forced marriage, are serious forms of abuse. We understand our legal duty to report known cases of FGM in girls under 18 and provide appropriate support to children at risk.
- Private Fostering Where a child under 16 (or under 18 if disabled) lives with someone who is not a close relative for 28 days or more, this may constitute a private fostering arrangement. We work with local authorities to ensure such arrangements are reported and monitored.
- Online Safety and Cybercrime We are committed to educating children and families about online risks, including grooming, cyberbullying, exploitation, image sharing, and cybercrime. Coaches are aware of safe online behaviours and monitor for signs of distress linked to digital activity. Coaches will signpost and refer to relevant agencies should more support be required.
- Child Abduction and Community Safety Incidents Staff are aware of the potential safeguarding implications of incidents where children are approached by unknown adults or go missing from care or school. We work with relevant agencies to ensure safety plans are in place.
- Modern Slavery and Human Trafficking We acknowledge the potential for children to be victims of modern slavery or trafficking, particularly when vulnerable due to other safeguarding risks. All concerns are reported immediately, and referrals are made as appropriate.
- Equalities-Based Incidents Discriminatory abuse based on protected characteristics, such as race, religion, sexuality, gender identity or disability, is treated as a safeguarding concern. We foster an inclusive environment where diversity is respected and prejudice is actively challenged.
- Opportunities to Teach Safeguarding We actively use every opportunity to embed safeguarding education across our services. This includes group work, 1:1 sessions, and family engagement that covers online safety, consent, emotional literacy, healthy relationships, and help-seeking strategies.
- Looked After Children, Care Leavers, and Previously Looked After Children We understand the increased vulnerability of children who are in care, have left care, or have experienced disrupted attachments. Tailored support plans and regular reviews are used to meet their emotional and educational needs.
- Children with Special Educational Needs and Disabilities (SEND) Children with SEND may face additional safeguarding challenges. Staff are aware of the potential for barriers to communication, social isolation, or dependency on adults, and work closely with SENCOs and external professionals to keep children safe.
- Safeguarding Vulnerable Groups We work holistically with vulnerable groups, including those at risk of exclusion, homelessness, exploitation, or mental ill-health. Our safeguarding practice is embedded in all workstreams and ensures that early intervention and prevention remain central to our mission.
Our Values and Coaching Ethos
Bright Futures is built on the belief that Mental Fitness creates Bright Futures. We deliver coaching that empowers young people to develop resilience, confidence, emotional intelligence, and self-awareness using simple yet effective Mental Fitness Tools.
- Our coaching approach is rooted in Neuro-Linguistic Programming (NLP) and neuroscience.
- We help young people respond to lifeâs challenges with emotional regulation, clarity, and confidence.
- All our coaching takes place in emotionally safe and professionally guided environments.
- Coaches are certified and registered with the Association for NLP (ANLP).
- Our programs complement existing mental health and wellbeing support, but do not replace medical or therapeutic care.
We prioritise emotional safety and trust-building in every interaction with young people. Our coaches are trained to recognise signs of emotional distress and to respond with empathy and in line with safeguarding best practice.
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Working with Schools and Families
Bright Futures works in close partnership with schools and families to ensure the safety, well-being, and development of the young people we support. Our safeguarding approach includes:
- Liaising with Designated Safeguarding Leads (DSLs) in each school before, during, and after the delivery of coaching
- Following school-specific safeguarding policies and protocols while on site
- Sharing relevant safeguarding concerns promptly with the school DSL and, where appropriate, with parents/carers
- Communicating transparently with parents/carers in accordance with data protection and child protection legislation
- Upholding clear boundaries, confidentiality, and safe practice during all coaching interactions
Our Beliefs
We believe that:
- Children and young people should never experience abuse of any kind.
- We have a responsibility to promote their welfare, keep them safe, and practise in a way that protects them.
Our Commitments
We recognise that:
- The welfare of children is paramount in all the work we do and decisions we make.
- Working in partnership with children, families, schools, carers, and agencies is essential to promoting wellbeing.
- All children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation, have equal rights to protection from harm.
- Some children are particularly vulnerable due to previous experiences, dependency, communication needs, or other factors.
- Extra safeguards may be needed for those who are additionally vulnerable.
Commitment to Inclusion and Awareness
We are committed to meeting the safeguarding needs of all children and young people, including:
- Children from Black, Asian, and minoritised ethnic communities
- d/Deaf and disabled children and young people
- LGBTQ+ children and young people
- Children with Special Educational Needs and Disabilities (SEND)
- Vulnerability Factors
We will seek to keep Children and Young People safe By:
- Valuing, listening to, and respecting them
- Appointing a nominated child protection lead, a deputy, and a safeguarding lead trustee
- Following safeguarding best practice across all activities
- Ensuring coaching environments are emotionally and physically safe
- Providing ongoing training and supervision for staff and volunteers
- Safely recruiting staff and completing necessary checks
- Recording and storing information securely and professionally
- Sharing information and guidance with children and families in accessible ways
- Involving parents and carers in safeguarding conversations when appropriate
- Reporting concerns swiftly to the appropriate agencies and school partners
- Managing allegations with care and confidentiality
- Creating and maintaining an anti-bullying culture
- Ensuring robust complaints and whistleblowing procedures
- Upholding high standards of health and safety
- Building a safeguarding culture of mutual respect and openness
Designated Safeguarding Lead -Â Name: Laura RigbyÂ
Email:[email protected] Website: www.brightfutures.me.uk
We are committed to reviewing this policy and our safeguarding practices annually.
This policy was last reviewed on: 27/9/2025
Signed: L Rigby Founder, Mental Fitness Coach & DSL
Next review date: 27/9/2026
 /6/2026
SAFER RECRUITMENT
Bright Futures Safer Recruitment PolicyÂ
This policy is to ensure that the individuals responsible for recruitment and selection always hire and promote the most appropriate applicant or employee in a safe, fair and consistent manner, free from discrimination and to ensure that relevant processes are followed to protect vulnerable groups.
We are committed to safeguarding and promoting the welfare of children and vulnerable young adults, which is reflected within our recruitment and selection activities. We will ensure that the recruitment and employment of staff is carried out in line with relevant statutory guidance on safer recruitment for education and vulnerable adult settings, and make sure that those involved with the recruitment and employment of staff to work with children and young adults receive appropriate safer recruitment training.
It is our policy to look to fill any open position by internal promotion or transfer wherever possible. All applicants will be assessed objectively on their merits in accordance with our Equal Opportunities policy. Any person involved in the selection and interview processes who have a conflict of interest should declare it immediately to your line manager.
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Advertisement
The individual(s) placing the advertisement(s) must ensure that they use a variety of media to reach a broad cross-section of potential applicants and must include the following points:
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The job title
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Our commitment to safeguarding and promoting the welfare of children and vulnerable young adults
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Detail which confirms applicants will undergo strict vetting procedures and safeguarding checks before appointment and relevant pre-employment checks (this includes but is not limited to: DBS checks, qualification checks, reference checks and identity checks)
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The safeguarding responsibilities of the post as per the job description and/or personnel specification
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Whether the post is exempt from the Rehabilitation of Offenders Act (ROA) 1974Â
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The salary or pay scale
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Any significant benefits applicable to the position
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Any minimum qualifications for the position
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Any particular skills and/or experience required for the position
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Any required training which must be completed on confirmation of successful appointment
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Any typical features of the position (e.g. part-time, fixed-term, outside UK etc)
- The closing date for applications
Care will be taken to avoid specifying requirements for the position which are potentially discriminatory either directly or indirectly.
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Job description
Where we use job descriptions to assist in the drafting of a job advert, we will ensure the details incorporated are concise and relevant to the job role being advertised and include any safeguarding requirements.
Where personnel specifications are used along with the job advert only those details which are relevant such as essential or desirable knowledge, skills and experience will be included, along with any safeguarding requirements.
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Applications
Application forms will seek only information which is necessary for the selection process.
Where the role involves engaging in regulated activity relevant to children and/or vulnerable young adults, we will include a statement in the application form that it is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children.
Applicants will be required to provide:
- Personal details including current and former names, current address and national insurance number
- Details of their present (or last) employment and reason for leaving
- Full employment history (since leaving school, including education, employment and voluntary work) including reasons for any gaps in employment.
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Qualifications, the awarding body and date of award
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Details of referees/references
A statement of the personal qualities and experience that the applicant believes are relevant to their suitability for the post advertised and how they meet the personnel specification
We will only accept a curriculum vitae (CV) alongside a completed application form. A CV on its own will not contain adequate information.
At each stage of the process, applicants will be kept informed and should expect to be told the following:
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When they can expect to hear whether their application is to be progressed to the next stage of the recruitment process
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What the next stage will involve
Decisions taken to either reject or accept an application will be checked and approved by HR before they are communicated to the applicant.
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Shortlisting
Short-listed candidates will be asked to complete a self-declaration of their criminal record or information that would make them unsuitable to work with children or young adults, to give candidates the opportunity to share relevant information and allow this to be discussed and considered at interview before the DBS certificate is received.
We will ensure that at least two people carry out the shortlisting exercise. For consistency, the same people will carry out the interview, where possible.
During the shortlisting process, we may carry out an online search on the shortlisted candidates, as part of our due diligence. If the search identifies any incidents or issues that are publicly available online, we will explore these with the applicant at interview.
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Selection tests
We will use a range of selection techniques to identify the person most suitable for the post. Where selection tests are used in the recruitment process, they will be checked by HR to ensure:
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They are free from any discriminatory element
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The test is directly relevant for the position being interviewed for.
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 The individual is suitable qualified and not a risk to our clients Prior to the interview Â
Where possible, we will obtain references prior to interview so that any concerns raised can be explored further with the referee and taken up with the candidate at interview.
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Interview
The interview will be conducted by two members of staff and thorough notes taken.
All questions asked will be directly relevant to one or more of the selection criteria that have been identified for the position.
No assumptions will be made nor will questions about the applicantâs personal circumstances be asked.
During the interview we will seek to determine the applicantâs suitability to work with children and/or young adults and explore any potential areas of concern.
Any information about past disciplinary action or substantiated allegations will be considered in the circumstances of the individual case.
Interview questions will be structured to include:
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Finding out what attracted the candidate to the post being applied for and their motivation for working in this field
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Exploring their skills and asking for examples of experience of working with children and/or young adults which are relevant to the role
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Probing any gaps in employment or where the candidate has changed employment or location frequently, asking about the reasons for this
Whether they have the physical and mental capacity for the specific role.
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After the interview
Once the interview has taken place and the decision has been made, we will contact the successful individual and arrange the start date for the position.Â
Candidates may be asked to carry out a short trial period (paid) of up to a week before we make an offer. Relevant vetting, safeguarding and pre-employment checks will be carried out before the commencement of any trial period.
If at any point during the recruitment process, any issues arise then you should report your concerns to HR who will review your concerns.
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Vetting and pre-employment checks
Offers of employment will be subject to us receiving satisfactory pre-employment checks, including an enhanced DBS check from the Disclosure and Barring Service. We will be legally obliged to defer start dates if the relevant checks are not completed by the specified start date.
Offers of employment will also be subject to satisfactory references being obtained, proof of any relevant qualifications, satisfactory identity checks and evidence of the applicantâs right to work in the UK. Where candidates have lived or worked outside the UK, we will carry out any further checks we consider appropriate.
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Internal recruitment
It is important that we recruit people that are suitable for the position and who will deliver a high standard of education to our pupils/students. We take the recruitment, development, and promotion of our staff seriously and we do this by following a fair and non-discriminatory process. We are committed to the safeguarding and welfare of our clients and will ensure that all relevant checks are completed to ensure safe recruitment is conducted in line with our processes and procedures, and relevant statutory guidance.
Any opportunities for promotion will be advised and open to all members of staff and if you feel you have the skills and experience to bring to the role then we welcome your application and any questions that you may have.
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Record keeping
We will keep a clear record of all information considered in the decision making, along with decisions made.
The Equality Act 2010 places a positive obligation on the Organisation to make all adjustments that are deemed reasonable where these have the purpose of removing or reducing substantial disadvantages faced by disabled individuals, when compared to non-disabled individuals.
The duty arises in relation to any:
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Workplace provision, criterion or practice
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Physical feature within the workplace
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 Provision of auxiliary aids or service
Our commitment as an employer
The Organisation is committed to taking positive and proactive steps throughout the recruitment process and the ongoing employment of our workforce to ensure appropriate and effective adjustments are put in place.
This commitment covers the following areas of our organisation; this is a non-exhaustive list and adjustments to other areas may be appropriate depending on the circumstances:
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Application process
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Recruitment assessments
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Interview process
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Induction sessions
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Workloads
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Working hours
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Workspaces
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Training sessions
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Car parking
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Access to facilities such as canteen facilities
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Absence management
As an employer, we would encourage all employees to submit any requests or raise adjustment matters with their line manager as soon as possible. Any requests or matters raised will be treated positively and sensitively in line with our commitment, and no detriment, harassment or unfavourable treatment will result as a consequence of an employee bringing any adjustment matters to the attention of their line manager.
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Internal process
To aid the introduction of appropriate and effective workplace adjustments, the Organisation will follow a standard process of consideration, unless adjustments are necessary to remove any disadvantages faced by the employee as a result of this process.
Once the Organisation is aware, or can reasonably be expected to be aware, that an employee is disabled, a discussion on reasonable adjustments will be held between the employee and their line manager. This meeting will provide the opportunity for an open and honest discussion about the disadvantages faced by the employee at work and the identification of potential adjustments that could reduce or remove these. At the meeting, the reasonable adjustment action plan will also be filled in to contain a record of these discussions.
Full consideration will be given to each adjustment to determine whether it:
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Reduces or removes the disadvantage faced by the disabled individual and It is reasonable for the organisation to make
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A confirmation of the adjustments that will be put in place after this meeting will be sent to the employee in writing.
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A copy of this confirmation and the completed reasonable adjustment action plan will be placed on the employeeâs personnel file to ensure this is accessible by the employeeâs current and future line managers.
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Using trial periods
To ensure the organisation is meeting their commitment of putting in place appropriate and effective adjustments, the use of a trial period for adjustments may be introduced where appropriate.
A trial period allows the organisation and the employee to evaluate the practical impact of any agreed adjustments, ensuring that these go as far as possible at reducing or removing the disadvantages faced by the individual.
A trial period will only be used where this is agreed by the employee and will be for a short period. A review at the end of the trial period will be used to assess the practical suitability of the adjustment and may, if this is not suitable, lead to amendments or alternative adjustments being introduced.
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Reviewing adjustments
As part of our ongoing commitment, the Organisation will undertake periodic reviews of agreed adjustments to ensure these remain suitable and have the continued required effect.
A review will be undertaken once an adjustment has been in place for at least three months, and will be repeated at least every six months. The employee is encouraged to fully participate in these reviews to allow full consideration of the effectiveness of the adjustment.
The outcome of this review may be that the adjustment in place continues, is altered or alternative adjustments are introduced.
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Medical adviceÂ
To aid the consideration of suitable adjustments, the Organisation will encourage employees to provide any medical advice or guidance they have received from medical experts. Any advice or guidance provided will be fully reviewed and used to consider the effectiveness of introducing, and continuing, the workplace adjustments.
It may be the case that an Occupational Health (OH) referral is suitable to receive expert advice on workplace adjustments. In these circumstances, the employeeâs consent will be sought in advance of any referral.
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Concerns
If an employee has any concerns regarding the making or consideration of workplace adjustments, they are encouraged to raise this to the attention of their line manager as soon as possible. Once made aware, the line manager will undertake an investigation and feedback to the employee concerned.
Alternatively, where this is not appropriate, an employee may raise any concerns through the internal grievance policy. The policy is available to view in the employee handbook.
Reviewed: April 2025
Next review: April 2026
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DATA PROTECTION
Bright Futures is committed to protecting the privacy and personal information of our learners, staff, associates, and clients. This policy outlines how we collect, use, store, and share personal data in line with UK GDPR, Data Protection Act 2018, and safeguarding standards, specifically for therapeutic and educational services.
1. Principles
We follow these principles to protect your privacy:
- We only collect necessary information.
- We use your data solely for specified purposes, including educational, therapeutic, and administrative needs.
- We do not retain data longer than necessary.
- We share data only with authorised parties (e.g., staff, therapists, regulators) for legitimate purposes.
- We ensure confidentiality and safeguarding of learnersâ sensitive information.
2. Scope
This policy applies to:
- Learners receiving educational and therapeutic services.
- Parents/Guardians of learners.
- Employees, associates, and contractors.
- Third parties engaged to provide services or support.
3. Information We Collect
We may collect:
- Learner: Name, date of birth, contact details, health/therapy information, safeguarding or wellbeing data, educational records.
- Staff/Associates: Name, contact details, employment history, qualifications, HR/financial records.
- Clients/Third Parties: Contact and contractual information.
Data may be collected:
- Directly from individuals or guardians.
- From third-party providers, schools, or agencies.
- Via website, forms, email, or other communications.
4. Lawful Basis for Processing
We process personal information under these legal bases:
- Consent: Where explicit consent is provided.
- Contractual necessity: To deliver educational, coaching, or therapeutic services.
- Legal obligation: To comply with laws, safeguarding, and reporting duties.
- Legitimate interests: To manage services, improve provision, and ensure wellbeing.
For minors or vulnerable learners, parental/guardian consent is obtained where required.
5. Use of Personal Data
Personal data is used to:
- Provide educational, therapeutic, and coaching services.
- Manage accounts, payments, and contracts.
- Monitor learner progress and wellbeing.
- Ensure safeguarding and compliance with statutory duties.
- Improve services and delivery.
- Conduct training, evaluation, or research to enhance provision.
- Communicate information relevant to learners, parents, or staff.
6. Data Sharing
Data is only shared:
- With authorised staff, therapists, or external agencies on a need-to-know basis.
- With regulators or law enforcement when legally required.
- With third-party service providers under secure agreements ensuring data protection.
Sensitive learner information is never shared outside authorised parties without consent, except where safeguarding or legal obligations require it.
7. Data Retention
We retain data for as long as necessary to fulfil the purpose collected:
- Financial/accounting records: 7 years.
- Learner records: duration of placement + 6 years (or per safeguarding guidelines).
- Employment records: duration of employment + 6 months.
- Marketing: only as long as necessary and consented.
Data no longer required is securely destroyed or anonymised.
8. Rights of Individuals
You have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request erasure of data (subject to legal/safeguarding obligations).
- Restrict or object to processing.
- Withdraw consent at any time.
- Request transfer of personal data to another organisation.
Requests can be made via:
Email: [email protected]
Post: Data Protection, Bright Futures Training & Coaching Ltd, Hestercombe House, Taunton, Somerset, TA2 8LGÂ Phone: +44 07814 709127
9. Security
Bright Futures implements technical and organisational measures to protect personal data:
- Role-based access and password protection.
- Firewalls and encrypted storage.
- Limited access to authorised staff only.
- Regular monitoring and auditing of IT systems.
10. Cookies and Website Analytics
- We use cookies and Google Analytics to improve the website experience and monitor traffic.
- No personally identifiable data is shared without consent.
- Users may control cookies via browser settings.
11. Marketing
- Marketing communications are sent only with consent or under legitimate interest.
- Individuals can opt-out or withdraw consent at any time.
12. Review and Updates
Effective Date: 01 Dec 2021
- Policy is reviewed annually or when legislation changes.
- Last Review: September 2025 | Next Review: September 2026
Bright Futures reserves the right to amend this policy at any time.
(COVID-19) WORKPLACE
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It is the policy of Bright Futures, including all and any trading names connected to ensure and protect the health and safety of all employees, workers and any other persons connected with the operations of the Company due to the ongoing Coronavirus Pandemic (COVID 19).
This policy does not form part of any contract of employment or contract for work.
This policy applies to all employees, workers and contractors engaged with the Business. This policy would come into affect if government guidelines directed the need, if the science guidelines advised. Otherwise our business would act on business as usual.
Minimising the spread of COVID -19
In order to guard the transmission of COVID-19, the following steps will be taken:
1.Customers, delivery drivers, contractors and all other non staff members shall be permitted onto the premises and the following measures shall be implemented to protect the health and safety of employees and workers.
2.The Business shall ensure that the regularity with which the premises is cleared is adequately increased to reduce the risk of surface, equipment and any and all other tools used by employees and others being contaminated.
3.The Business shall ensure proper ventilation of the premises they work in wherever possible and all those subject to this policy shall assist in letting fresh air into enclosed spaces wherever possible (for example by opening windows)
4.All persons subject to this policy:
A. If legally advised to wear a face covering whenever in a part of the business premises which is open to the public or otherwise where they are likely to come into close contract with members of the public, Bright Futures will recommend we follow government directed guidelines.
B. Are encouraged to meet or congregate outdoors wherever this may be possible. C. Should maintain regular hand washing and hand sanitising.
D. Should assist with the ventilation of the Business premises (for example keeping the windows open)
E. Should assist with the sanitising and wiping down of surfaces and equipment where appropriate.
Remote Working
In response to the COVID-19 pandemic, remote working arrangements have been put in place.
Staff members should work from home where they are able to:
Employees who are able to work from home should do
Whilst working in Business premises follow guidelines previously stated
Workplace Testing
It is government advice that workplace routine rapid testing will assist in containing the spread of COVID-19 cases.
The Business has a workplace testing scheme in place. The following will apply to the testing procedure:
1.Testing will take place at home
2.Testing will take place weekly
3.In the event of any positive result, staff members should immediately follow
government advice regarding self isolation and any further testing. Participation in the testing scheme is a mandatory requirement.
General
The Business asks that all employees and workers familiarise themselves with this policy and all new working procedures which may be implemented from time to time due to COVID_19.
Where an employee or worker has any concerns or questions relating to their duties as a result of the coronavirus, please contact: Laura Rigby 07814 709127
This policy shall be updated from time to time as may be required.
Signed L RIGBY Date 5/1/2023
Reviewed L RIGBY 20/4/2025 LAURA RIGBY (FOUNDER)Â
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SOCIAL VALUE AGENDA
The company Bright Futures was inspired by a young lady, whilst Life Coaching at 'The Princes Trust' charity.
Whilst coaching her and discussing her future, she looked the Founder Laura Rigby straight in the eye, and said; "Laura, I do NOT have a"Bright Future!" This was her inner core belief based on her life experiences to date. It struck me that she was not alone in her own negative beliefs about herself. She will never be forgotten as she inspired Bright Futures to help young people educate, connect and empower them self with the mental fitness tools to fulfil their own Bright Future!
Our approach is to Educate & Coach by Virtual Video & Passionate In person with authentic, raw and inspiring content.
We take awareness of Mental Health to a useful and empowering level for young people who can live a trauma informed life, knowing and being equipped with Mental Fitness Tools to change and build positive belief systems for themselves.
At Bright Futures we believe we're all made for more. Weâre here for a reason and, it usually will take us a while to find what our purpose is. For those that feel lost and stuck, Bright Futures acts as a guide!
Our Speciality is Mental Fitness Coaching
What is Mental Fitness? The very thoughts running through your mind can help to manifest your goals, or draw you closer to your greatest fears. Mental Fitness is being aware and taking actions to control it!
Building MENTAL FITNESS will ultimately help you with resilience, enhance self awareness and ultimately become your own inner cheerleader. Applied action of the tools will open up your own unique potential and enables you to like the person you are and giving yourself the best chance of achieving the best version of yourself.
Our ambition is to Educate & Coach, 1 Million Young People in the UK by working with Education Authorities, Home Office, Police Commissioner's, Councils, Youth Organisations, Charities and Parents.
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The Founder, Laura Rigby's priorities;
Create simple effective tools that can be accessed online and have in person Coaching, workshops and short masterclasses that will imbed the learnings and fuel confidence to take empowered action.
Connect and educate senior decision makers with the knowledge of Bright Futures; Mental Fitness Memberships and the difference that can have when raising young people. Establish a Nationwide Bright Futures Coaching Team that can deliver the Mental Fitness Membership throughout the UK, fulfilling our ambition to educate & Coach 1 Million Young People
This will be reviewed and actions taken to reflect on goals and vision.
The vision and focus is clear and the future is certainly bright with a determined passionate team.
Written January 2022
Last reviewed: April 2025
Next review: April 2026
EQUALITY, DIVERSITY AND INCLUSION
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It is the policy of Bright Futures and all trading bodies connected to us to commit to promoting, encouraging and ensuring equality and diversity in the workplace and to eradicate unlawful and unfair discrimination within our organisation.
The purpose of this policy is to ensure that all employees and learners feel represented, respected, and supported within a safe, inclusive, and therapeutic environment. In addition, we are committed to eradicating discrimination in the provision of services, education, and support offered by Bright Futures.
Scope of this Policy
This policy applies to all employees, regardless of full-time or part-time status, fixed-term or substantive contract. It also applies to persons who are not employees but are engaged to perform services or provide goods on behalf of Bright Futures, including agency staff, contractors, and volunteers.
All employees share responsibility for implementing this policy, particularly directors, managers, supervisors, and all staff who participate in employment decisions or deliver therapeutic or educational services to learners.
Application in a Bright Futures
Bright Futures operates as a trauma-informed, therapeutic provision. We extend our equality, diversity and inclusion principles to all learners, ensuring they feel safe, valued, and respected. We are committed to:
- Removing barriers to participation and engagement.
- Making reasonable adjustments for learners and staff with disabilities, neurodiversity, or mental health needs.
- Ensuring that every young person has a voice in shaping their experience through restorative practice, student voice activities, and regular feedback.
- Embedding inclusive, person-centred approaches across all therapeutic and educational work.
Equality Commitments
To achieve the aims and goals within this policy, Bright Futures undertakes to:
- Comply with the Equality Act 2010
- We shall never unlawfully discriminate against any person due to their protected characteristics, namely: Age, Disability, Gender reassignment, Marriage and civil partnership, Pregnancy and maternity, Race (including colour, nationality, ethnic or national origin), Religion or beliefs, Sex, Sexual orientation.
- Prevent Discrimination in All Employment Practices
- We shall combat and avoid all forms of unlawful discrimination relating to terms and conditions, recruitment, dismissal, redundancy, grievances, pay, benefits, selection for training, or flexible working arrangements.
- Encourage Progress and Development
- All employees will be supported to progress, learn, and develop through training and professional development opportunities.
- Merit-Based Recruitment and Promotion
- Bright Futures employs and promotes individuals based on merit, ability, experience, and aptitude â not on any protected characteristic, except where lawful and appropriate under the Equality Act 2010.
- Provide Equality and Diversity Training
- All staff, particularly those in management and therapeutic roles, will receive EDI and trauma-informed practice training to understand their rights, responsibilities, and inclusive approaches to working with others.
- Prevent Bullying, Harassment, and Victimisation
- All forms of bullying, intimidation, or harassment are unacceptable. Any employee or learner who believes they have experienced discrimination or harassment should report it to their line manager or senior staff member.
- All complaints will be handled confidentially and investigated promptly. Disciplinary action may be taken where unlawful behaviour is found.
- Regular Review and Improvement
- Bright Futures will regularly review its employment and educational practices to ensure fairness, reflect legislative changes, and promote continuous improvement.
- Monitoring Diversity and Inclusion
- The organisation will observe and analyse workforce and learner diversity in terms of age, sex, race, disability, and other protected characteristics to ensure ongoing equality and to identify any areas for action.
Application and Conduct
This policy applies to the behaviour of all employees, learners, and associated persons both on and off site. All must consider how their conduct may affect others and the reputation of Bright Futures. Everyone has a role in modelling respect, inclusion, and compassion consistent with our therapeutic ethos.
Policy Review
This policy will be reviewed regularly to ensure relevance and compliance. It does not form part of any employment contract and serves as operational guidance for best practice.
This policy is robustly endorsed by Bright Futures at all levels of management.
Signed: L. Rigby
Date: 17 December 2021
Reviewed by: Laura Rigby, April 2025
Next Review: April 2026
COMPLAINTS
Complaints Policy and Procedures for Bright Futures
- Policy Statement
Bright Futures is committed to fair, transparent, and effective complaint handling for all learners, parents/guardians, staff, and stakeholders. This policy ensures complaints are addressed consistently, confidentially, and in a way that supports learner wellbeing and therapeutic outcomes.
- Scope
This policy applies to:
- Learners and parents/guardians receiving education or therapeutic services.
- Staff, associates, contractors, volunteers, and third-party representatives.
- Other stakeholders engaging with Bright Futures in the UK or overseas.
- Definitions
- Complaint: Any expression of dissatisfaction about services, therapy, support, or staff conduct.
- Informal complaint: Minor issues resolved quickly without formal investigation.
- Formal complaint: Complaints requiring investigation, including safeguarding, therapy, or repeated incidents.
- Objectives
Bright Futures commits to:
- Ensuring complaints are easy to raise and accessible for all.
- Providing support for learners and parents/guardians to understand the process.
- Responding fairly, transparently, and within defined timeframes.
- Ensuring safeguarding and data protection are upheld.
- Using complaints to improve educational and therapeutic services.
- Raising a Complaint
- Complaints can be verbal, written, or electronic.
- Support will be provided to learners to raise complaints in accessible formats.
- Parents/guardians may raise complaints on behalf of learners.
- Immediate resolution is attempted for straightforward issues at first contact.
- All complaints are logged in the Complaint Register, even if resolved informally.
- Timeframes
- Informal complaints: Resolved immediately or within 3 working days.
- Formal complaints: Acknowledged within 3 working days and investigated within 4â6 weeks.
- Urgent or safeguarding-related complaints: Escalated immediately to the Designated Safeguarding Lead (DSL) and Appointed Person.
- Investigation and Roles
- Appointed Person: Oversees investigations, audits complaint logs, and ensures corrective actions. Whilst gathering evidence, conducts interviews, and produces an unbiased report.
- Frontline Staff: Trained to attempt informal resolutions and escalate when necessary.
- Safeguarding and Vulnerable Learners
- Complaints involving child protection, safeguarding, or vulnerable learners are immediately referred to the DSL.
- Sensitive learner data is handled confidentially and shared only on a need-to-know basis.
- Urgent concerns may bypass normal timeframes to ensure learner safety and wellbeing.
- Data Protection
- Complaints involving personal data are managed in line with GDPR/DPA 2018.
- Individuals may raise issues with ICO if their data rights are infringed.
- Data is retained only as long as necessary and securely stored in the Complaint Register.
- Complaint Register and Review
The Complaint Register records:
- Date received
- Nature of complaint
- Department/staff involved
- Reference number
- Investigating officer
- Actions taken and outcomes
- Date closed
Monthly review: The Appointed Person audits complaints to identify patterns, implement corrective actions, and track improvements.
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- Communication
- Complainants receive written acknowledgment and updates during investigations.
- Responses are provided in writing unless another format is requested.
- Learners and parents/guardians are informed of progress and outcomes, including any changes made to prevent recurrence.
- Responsibilities
- All staff: Understand and follow this policy, attempt informal resolutions, and escalate as necessary.
- Appointed Person: Oversees complaints, audits records, and ensures lessons learned are implemented.
- Management: Provide training, resources, and support for effective complaint handling.
- Continuous Improvement
- Complaints inform training, service delivery, and therapeutic practices.
- Patterns trigger corrective actions and monitoring until satisfactory improvement is achieved.
- Policy and procedures are reviewed annually or when legislation changes.
Reviewed by: Laura Rigby
Date: September 2025
Next Review: September 2026
SUSTAINABILITY & ENVIROMENTAL
Bright Futures Training & Coaching Ltd is committed to leading the industry in minimising the impact of its activities on the environment.
The key points of its strategy to achieve this are:
- The Company accepts responsibility for the harmful effects its operations have on both the local and global environment and is committed to reducing them.
- The Company will measure its impact on the environment and set targets for ongoing improvement.
- The Company actively promotes recycling both internally and amongst its customers and suppliers. We are committed to the use of recycled products and reduce packaging as much as possible. Paper and consumable use kept to a minimum. We also try to use local suppliers.
- The Company will comply with all relevant environmental legislation.
- The Company will implement a training program for its staff to raise awareness of environmental issues and enlist their support in improving the Company's performance.
- The Company will encourage the adoption of similar principles by its suppliers.
We have been making small changes such as more recycling, turning heating down, saving water by buying a water butt, up-cycling furniture and using local businesses.
Remember the Râs â recycle, re-use and repurpose.
Signed: L RIGBY DATE: 6/3/2023
Reviewed by LAURA RIGBY (FOUNDER) DATE: March 2025
Next review : March 2026
WHISTLE BLOWING
Purpose
At Bright Futures, we are committed to the highest standards of openness, honesty, and accountability. All staff and partners have a duty to report any concerns about the safety or well-being of young people, or the conduct of others working in or with Bright Futures.
This policy explains how to raise concerns (also known as âwhistleblowingâ) and what will happen when you do.
What Is Whistleblowing?
Whistleblowing is when you raise a concern about something that isnât right. This could be something you:
- Have seen
- Have heard
- Are worried is happening
- Think might happen
You do not need proof â just a genuine concern.
What Should I Report?
You should report concerns about:
- Someone harming a child or putting them at risk
- Unsafe or poor safeguarding practices
- Inappropriate behaviour by staff, volunteers, or contractors
- Bullying, discrimination, or harassment
- Fraud, corruption, or criminal behaviour
- Covering up wrongdoing
Even if you are unsure, speak to someone â you will never be penalised for raising a concern in good faith.
Who Should I Tell?
You can speak to:
The Designated Safeguarding Lead (DSL):
đ Laura Rigby
đ§ [email protected]
đ 07814709127
An external body (if needed):
If you donât feel safe or confident raising a concern internally, you can contact:
- NSPCC Whistleblowing Advice Line: 0800 028 0285
- Ofsted: 0300 123 1231
- Local Authority Designated Officer (LADO) for concerns about staff  0300 123 2224
Will I Be Protected?
Yes. Bright Futures will protect any staff member or volunteer who raises a concern in good faith. This means:
- You will not be treated unfairly
- You will not lose your job or position
- Your concern will be handled sensitively and, where possible, confidentially
What Happens Next?
Once you raise a concern:
- You will receive an acknowledgement within 3 working days.
- Your concern will be investigated by the DSL, a senior leader, or an external body as appropriate.
- You may be asked for further information to support the investigation.
- You will be kept informed of progress at regular intervals, as far as possible.
- If a child is at risk, action will be taken immediately under the Safeguarding Policy.
All whistleblowing concerns are logged, monitored, and reviewed regularly to identify trends, mitigate risks, and improve policies and procedures.
Links to Other Policies
This policy should be read alongside:
- Safeguarding Policy
- Staff Code of Conduct
- Complaints Policy
This ensures a coordinated approach to safeguarding, reporting, and staff accountability.
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Summary
- Speak up early, don't wait if something feels wrong
- You are never alone, you will be supported and protected
- We are all responsible for keeping young people and each other safe
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Reviewed by: Laura Rigby, Designated Safeguarding Lead
Next Review Date:Â September 2026
Applies to: All staff and coaches